Returns & Exchanges Policy
At Maddaloni Jewelers, we stand behind the exquisite quality of our luxury timepieces and fine jewelry. If you are not completely satisfied with your purchase, you may return or exchange your item within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Contact our concierge team or log into your account to request a Return Merchandise Authorization (RMA) number within the 30-day eligibility window.
Secure Packaging
Carefully place your item in its original presentation box with all certificates, warranties, and promotional materials included to ensure a full refund.
Insured Shipping
Affix the provided pre-paid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured for your protection.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing